Remote Customer Success Specialist - Growth & Retention

Trader Interactive; Virginia Beach (VA); Remote; USD 65,000 - 85,000; Full time

Benefits offered by this job

Up to 31 days of paid time off

LinkedIn Learning access

Medical, dental, and vision coverage

401K with company match

Wellness program

Job summary

A prominent digital marketplace company is seeking a Customer Success Specialist in Virginia Beach, VA. The role involves nurturing client relationships, optimizing dealer performance, and driving expansion conversations. Ideal candidates will have over 2 years of experience in customer-facing roles, familiarity with digital marketplaces, and skills in data analysis. Flexible work options, including remote, and robust benefits are offered.

Qualifications

• 2+ years of experience in customer-facing roles such as Customer Success Manager, Account Manager, or Digital Marketing Strategist.
• Strong familiarity with digital marketplaces and dealership operations.
• Ability to conduct data analysis and translate it for clients.

Responsibilities

• Be the primary account nurturer and collaborate with Account Executives.
• Champion the client by advocating for product enhancements.
• Analyze performance data and present insights to customers.

Skills

Customer Success Management

Digital Advertising Metrics

Data Analysis

Communication Skills

Problem Solving

Education

Bachelor's degree in Business, Marketing, or related field

Tools

Salesforce

Power BI

Job description

A prominent digital marketplace company is seeking a Customer Success Specialist in Virginia Beach, VA. The role involves nurturing client relationships, optimizing dealer performance, and driving expansion conversations. Ideal candidates will have over 2 years of experience in customer-facing roles, familiarity with digital marketplaces, and skills in data analysis. Flexible work options, including remote, and robust benefits are offered.