Remote Client Success Specialist - Drive Merchant Growth

Arsenault; Philadelphia (Philadelphia County); Remote; USD 48,000 - 72,000; Full time

Benefits offered by this job

Unlimited Vacation

Competitive Compensation Package

Great Healthcare Benefits

401k Match

Work From Home Stipend

Job summary

A financial services technology company is seeking a Support Specialist to join their Client Success Team. The ideal candidate will have at least a year of experience in high-volume customer service and be able to problem-solve enthusiastically. This role involves evaluating customer inquiries, resolving issues, and collaborating with cross-functional teams to enhance the customer experience. Key benefits include unlimited vacation and a flexible remote work schedule.

Qualifications

• 1+ year experience in a high volume customer service role.
• Detail oriented and organized with the ability to multitask.
• Experience in a tech or startup environment is a plus.

Responsibilities

• Evaluate and process customer orders and inquiries.
• Resolve escalated customer inquiries via various channels.
• Collaborate with teams to analyze and resolve customer issues.

Skills

Customer service skills

Problem-solving

Attention to detail

Multitasking

Tech-savvy

Tools

Zendesk

Job description

A financial services technology company is seeking a Support Specialist to join their Client Success Team. The ideal candidate will have at least a year of experience in high-volume customer service and be able to problem-solve enthusiastically. This role involves evaluating customer inquiries, resolving issues, and collaborating with cross-functional teams to enhance the customer experience. Key benefits include unlimited vacation and a flexible remote work schedule.