Remote Customer Success Manager - Growth & Renewals

by Stadium; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote-first work environment

Zoom company events

Job summary

Stadium is seeking a results-driven Customer Success Manager to own the end-to-end journey for your book of business, from sales handoff through onboarding and renewal. You'll build deep product knowledge, drive value, and collaborate across teams to maximize customer outcomes.

You will manage renewals, identify growth opportunities, and act as a trusted partner, ensuring high satisfaction and long-term relationships with Stadium’s clients in a remote-first environment.

Qualifications

• 3+ years in customer-facing roles such as customer success or account management.
• Strong commercial acumen and judgement.
• Ability to thrive in dynamic & fast-paced environment.
• Solutions-oriented mindset and proven problem solver.
• Excellent written and verbal communication with attention to detail.
• Great listener and understanding of customer situations and goals.

Responsibilities

• Own end-to-end customer journey from sales handoff through implementation, onboarding, ongoing success, renewal, and expansion.
• Develop and maintain expert-level knowledge of the Stadium platform and all its features.
• Foster deep understanding, confidence, and enthusiasm among new customers from the sales transition.
• Guide customers through onboarding and implementation, driving fast time to value and ensuring accounts are aligned to their needs.
• Own the health of your book: proactively identify risk, drive adoption and spend, protect and grow retention.
• Collaborate with other teams within Stadium to execute customer initiatives and goals.
• Guide customers to maximize the Stadium platform and achieve their goals by showcasing opportunities.
• Develop and nurture strong relationships to ensure overall success while using Stadium.
• Act as a trusted strategic partner and resource for customer needs, including high-stakes conversations.
• Expand customers' adoption by sharing use cases and best practices from our learnings.
• Own Renewals & Expansion process for all accounts, prioritizing opportunities.
• Gain feedback from customers to continuously improve our product.

Skills

Customer success

Account management

Commercial acumen

Communication skills

English fluency

Job description

Stadium is seeking a results-driven Customer Success Manager to own the end-to-end journey for your book of business, from sales handoff through onboarding and renewal. You'll build deep product knowledge, drive value, and collaborate across teams to maximize customer outcomes.

You will manage renewals, identify growth opportunities, and act as a trusted partner, ensuring high satisfaction and long-term relationships with Stadium’s clients in a remote-first environment.