Remote Customer Success Manager: Drive Renewals & Growth

Stadium; New York (NY); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Remote-first culture

Career growth opportunities

Company culture

Job summary

Stadium is seeking a results-driven Customer Success Manager who thrives on building strong client relationships while driving revenue growth. You will act as a strategic partner to our clients, ensuring their success and maximizing the value they derive from Stadium’s platform.

In this remote role, you’ll own upsells, renewals, and expansion within your book of business, collaborating with cross-functional teams to deliver exceptional value and long-term customer success.

Qualifications

• 3+ years of relevant customer-facing experience (customer success, account management, or similar role).
• Strong commercial acumen and judgment for identifying risk and expansion opportunities.
• Ability to thrive in a dynamic, fast-paced environment.
• Solutions-oriented mindset with a proven problem solver.
• Strong customer focus and passion for helping teams succeed.
• Excellent written and verbal communication with attention to detail.
• Active listening and ability to understand customer goals before guiding actions.

Responsibilities

• Own the end-to-end customer journey from onboarding through renewal and expansion.
• Develop expert-level knowledge of Stadium platform features.
• Foster understanding and confidence among new customers post-sale.
• Guide onboarding and implementation to fast time-to-value and tailored solutions.
• Manage health of the book by identifying risk and driving retention and spend.
• Collaborate with other teams to execute customer initiatives and goals.
• Showcase opportunities within the platform to maximize customer outcomes.
• Lead Renewals & Expansion across all accounts in your book.

Skills

Customer success

Account management

Upselling

Renewals

Relationship building

Communication

Problem solving

Job description

Stadium is seeking a results-driven Customer Success Manager who thrives on building strong client relationships while driving revenue growth. You will act as a strategic partner to our clients, ensuring their success and maximizing the value they derive from Stadium’s platform.

In this remote role, you’ll own upsells, renewals, and expansion within your book of business, collaborating with cross-functional teams to deliver exceptional value and long-term customer success.