Remote Customer Success Partner — Grow with Global Clients

Sealed Air Corporation; Santa Fe Springs (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Sealed Air Corporation in Santa Fe Springs, CA is seeking a Customer Success Partner to build strong relationships with clients, ensure ongoing success with our packaging solutions, and drive long-term value.

The role emphasizes proactive engagement, health monitoring, issue resolution, and collaboration with sales on orders. Candidates should have 2+ years in customer experience, experience with order management, and proficiency with SAP/ERP and Microsoft Office.

Qualifications

• 2+ years in a Customer Experience/Success environment.
• Experience with order and complaint management.
• Ability to work in a dynamic team and handle pressure.
• Identify root causes and implement improvements.
• Proficient with SAP/ERP and Microsoft Office 365.

Responsibilities

• Build strong client relationships and ensure ongoing success.
• Proactive engagement and health monitoring.
• Resolve issues and advocate for customers.
• Support sales partnership and order management.
• Provide reporting and analytics.

Skills

Self-Management

Interpersonal & Communication Skills

Analytical & Problem-Solving Skills

Relationship Management & Business Ac

Education

High School Diploma or equivalent

Associate / Bachelor’s degree or equivalent work experience

Tools

SAP/ERP Systems

Microsoft Office 365

Job description

Sealed Air Corporation in Santa Fe Springs, CA is seeking a Customer Success Partner to build strong relationships with clients, ensure ongoing success with our packaging solutions, and drive long-term value.

The role emphasizes proactive engagement, health monitoring, issue resolution, and collaboration with sales on orders. Candidates should have 2+ years in customer experience, experience with order management, and proficiency with SAP/ERP and Microsoft Office.