Customer Success Partner

Sealed Air Corporation; Charlotte (NC); Vor Ort; USD 32.000 - 34.000; Vollzeit

Benefits dieser Stelle

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid elder care

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Zusammenfassung

Sealed Air Corporation in Charlotte, NC is seeking a Customer Success Partner to build strong relationships with clients, ensure ongoing success with products and services, and drive long-term value. This role requires proactive communication and a passion for helping customers succeed.

You'll coordinate with teams on order management, health monitoring, reporting, and advocacy, while covering different time zones.

Qualifikationen

• Preferred 2 years in a Customer Experience/Success environment.
• Experience in order and complaint management.
• Capable of working in a dynamic team environment.
• Calm and rational thinker able to work under pressure to strict timelines.
• Able to identify root causes and develop solutions.

Aufgaben

• Build strong relationships with clients to ensure ongoing success and satisfaction with products/services.
• Proactively engage with customers and monitor health metrics.
• Resolve issues and advocate for customers across internal teams.
• Partner with Sales on opportunities and optimizations.
• Manage orders and provide reporting and analytics.

Kenntnisse

Self-Management

Interpersonal skills

Analytical skills

Relationship management

Communication skills

Problem-solving

Microsoft Office 365

SAP/ERP systems

Ausbildung

High School Diploma or equivalent

Associate or Bachelor’s degree preferred

Tools

SAP/ERP Systems

Jobbeschreibung

Company Description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance - a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Job Description

Job Description

The Customer Success Partner will be responsible for building strong relationships with our clients, ensuring their ongoing success and satisfaction with our products/services, and driving long-term value. This role requires a proactive approach, excellent communication skills, and a passion for helping customers succeed.

Pay: $23.00-$25.00

Shift: Morning

Principle Duties and Tasks:

• Customer Relationship Management
• Proactive Engagement & Health Monitoring
• Problem Resolution & Advocacy
• Sales Partnership
• Order Management
• Reporting & Analytics
• Other tasks

Qualifications

Skillsets:

• Self-Management & Personal Effectiveness
• Interpersonal & Communication Skills
• Analytical & Problem-Solving Skills
• Relationship Management & Business Acumen

EXPERIENCE / SKILLS

• Preferred 2 years prior experience within a Customer Experience/Success Environment
• Experience in order and complaint management
• Capable of working in a dynamic team environment
• Calm & rational thinker able to work under pressure to strict timelines
• Able to identify root cause of issues, develop solutions and challenge current processes for improvement.
• Computer Skills (SAP/ERP Systems, Microsoft Office 365)
• Flexible with work hours - required to cover different time zones/holiday calendars

All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability or protected veteran status.

NA Specific

• High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience preferred.
• High Speed Internet access for work from home capabilities.

Benefits and Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Additional Information

Relocation:No

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.

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