Remote Customer Success Partner

Sealed Air Corporation

Charlotte (NC)

On-site

USD 32,000 - 34,000

Full time

8 days ago

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Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid elder care

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Sealed Air Corporation in Charlotte, NC is seeking a Customer Success Partner to build strong relationships with clients, ensure ongoing success with products and services, and drive long-term value. This role requires proactive communication and a passion for helping customers succeed.

You'll coordinate with teams on order management, health monitoring, reporting, and advocacy, while covering different time zones.

Qualifications

Preferred 2 years in a Customer Experience/Success environment.
Experience in order and complaint management.
Capable of working in a dynamic team environment.
Calm and rational thinker able to work under pressure to strict timelines.
Able to identify root causes and develop solutions.

Responsibilities

Build strong relationships with clients to ensure ongoing success and satisfaction with products/services.
Proactively engage with customers and monitor health metrics.
Resolve issues and advocate for customers across internal teams.
Partner with Sales on opportunities and optimizations.
Manage orders and provide reporting and analytics.