Customer Success Partner

Sealed Air Corporation; Santa Fe Springs (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Sealed Air Corporation in Santa Fe Springs, CA is seeking a Customer Success Partner to build strong relationships with clients, ensure ongoing success with our packaging solutions, and drive long-term value.

The role emphasizes proactive engagement, health monitoring, issue resolution, and collaboration with sales on orders. Candidates should have 2+ years in customer experience, experience with order management, and proficiency with SAP/ERP and Microsoft Office.

Qualifications

• 2+ years in a Customer Experience/Success environment.
• Experience with order and complaint management.
• Ability to work in a dynamic team and handle pressure.
• Identify root causes and implement improvements.
• Proficient with SAP/ERP and Microsoft Office 365.

Responsibilities

• Build strong client relationships and ensure ongoing success.
• Proactive engagement and health monitoring.
• Resolve issues and advocate for customers.
• Support sales partnership and order management.
• Provide reporting and analytics.

Skills

Self-Management

Interpersonal & Communication Skills

Analytical & Problem-Solving Skills

Relationship Management & Business Ac

Education

High School Diploma or equivalent

Associate / Bachelor’s degree or equivalent work experience

Tools

SAP/ERP Systems

Microsoft Office 365

Job description

Company Description

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high-performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance – a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated $5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, visit www.sealedair.com.

Job Description

Job Description

The Customer Success Partner will be responsible for building strong relationships with our clients, ensuring theirongoing success and satisfaction with our products/services, and driving long-term value. This role requires aproactive approach, excellent communication skills, and a passion for helping customers succeed.

Pay: $25.00-$27.00

Shift: Morning

Principle Duties and Tasks:

• Customer Relationship Management
• Proactive Engagement & Health Monitoring
• Problem Resolution & Advocacy:
• Sales Partnership
• Order Management
• Reporting & Analytics
• Other tasks

Qualifications

Skillsets:

• Self-Management & Personal Effectiveness
• Interpersonal & Communication Skills
• Analytical & Problem-Solving Skills
• Relationship Management & Business Acumen

Experience / Skills

• Preferred 2 years prior experience within a Customer Experience/Success Environment
• Experience in order and complaint management
• Capable of working in a dynamic team environment
• Calm & rational thinker able to work under pressure to strict timelines
• Able to identify root cause of issues, develop solutions and challenge current processes for improvement.
• Computer Skills (SAP/ERP Systems, Microsoft Office 365)
• Flexible with work hours – required to cover different time zones/holiday calendars

All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin,disability or protected veteran status.

NA Specific

• High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience preferred.
• High Speed Internet access for work from home capabilities.

Benefits and Perks

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discounts
• Flexible spending account
• Health insurance
• Life insurance
• Paid elder care
• Paid time off
• Parental leave
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Additional Information

Sealed Air is committed to attracting, selecting, and developing talent that reflects the diversity of the communities and customers we serve. We take pride in our selection process to identify, infuse, and grow talent to align with our culture, values, and norms. Sealed Air prioritizes talent development, fostering a culture of continuous growth and career progression. The company is committed to providing equal employment opportunities to all applicants for employment and to all employees, without regard to race, color, religion, gender identity or expression, national origin, age, protected disability, veteran status, or any other protected status in accordance with applicable federal, state and local laws.