Hybrid: SAP Order & Customer Success Specialist

Sealed Air Corporation; Charlotte (NC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Disability insurance

Employee assistance program

Employee discounts

Flexible spending account

Health insurance

Life insurance

Paid elder care

Paid time off

Parental leave

Professional development assistance

Retirement plan

Tuition reimbursement

Vision insurance

Job summary

Sealed Air Corporation in Charlotte, NC is seeking a Customer Service Representative to process orders accurately, communicate changes to customers, and support day-to-day order fulfillment.

In-office four days a week with optional work-from-home Fridays, you will build relationships with key customers, collaborate with Account Managers, and help drive up-selling and cross-selling while maintaining KPIs. You'll assist with other areas as needed and participate in ongoing training.

Qualifications

• Excellent organizational, prioritization and multi-tasking skills.
• Computer literacy- Proficient with SAP, Microsoft Office, Gmail and Google docs
• Flexible with work hours – there will be a requirement to cover different time zones.
• A team player with a friendly disposition and high energy.
• Exceptional written and verbal communication skills, with the ability to build relationships by phone & email
• Calm & rational thinker able to work under pressure to strict timelines
• Able to manage internal/ external customers who are under stress
• Willingness to learn and high attention to detail.
• Self-motivated, ability to take on additional responsibilities as required and work with minimal supervision.
• Desire to challenge current processes for improvement
• Strong analytical skills, adept at problem solving and managing escalations.

Responsibilities

• Build relationships with key customers and utilize that relationship to manage requests from the customer for mutual benefit.
• Handle all incoming communications dealing with Customers’ needs and expectations in line with procedures, and according to departmental KPIs.
• Act as a point of reference for the techs in the field for all issues relating to the order process and distribution.
• Attend meetings to identify ways we can improve the service we offer to both internal and external customers and to communicate Customer Service KPIs and strategy, and performance.
• Communicate with Account Managers (by email/phone/in person), enabling complete visibility of key customer issues.
• Record, take ownership, and resolve Customer complaints in line with company KPI’s. Where necessary coordinate activities with other departments to ultimately ensure complete Customer satisfaction.
• Continuously identify and resolve the root cause of errors to prevent reoccurrence
• Attend all relevant training courses to develop skills and increase knowledge of Sealed Air’s products required to carry out role.
• Assist with other areas of the business as required, providing backup support for team members when necessary.
• Play an active role in company change through positive communication to internal and external customers.
• Work with the team to make recommendations and implement improvements to both our existing processes and for communication with customers and other departments.

Skills

Excellent organizational skills

Multi-tasking

Excellent written and verbal comms

Team player with high energy

Adapt to change

Self-motivated with attention todetail

Tools

SAP

Microsoft Office

Gmail

Google Docs

Job description

Sealed Air Corporation in Charlotte, NC is seeking a Customer Service Representative to process orders accurately, communicate changes to customers, and support day-to-day order fulfillment.

In-office four days a week with optional work-from-home Fridays, you will build relationships with key customers, collaborate with Account Managers, and help drive up-selling and cross-selling while maintaining KPIs. You'll assist with other areas as needed and participate in ongoing training.