Customer Success Partner

Sealed Air; Charlotte (NC); On-site; USD 32,000 - 34,000; Full time

Job summary

Sealed Air is seeking a Customer Success Partner in Charlotte, NC to build strong client relationships and ensure ongoing success with our products and services. The role emphasizes proactive engagement, health monitoring, and advocacy to drive long-term value.

Responsibilities include order management, reporting, and analytics, with a focus on collaboration across teams. The position requires 2 years of relevant experience and SAP/ERP proficiency, in a morning shift environment.

Qualifications

• High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience preferred.
• Experience in order and complaint management is valued.
• Capable of working in a dynamic team environment.
• Calm & rational thinker able to work under pressure to strict timelines.

Responsibilities

• Customer Relationship Management
• Proactive Engagement & Health Monitoring
• Problem Resolution & Advocacy
• Order Management
• Reporting & Analytics

Skills

Self-Management & Personal Effectivene

Interpersonal & Communication Skills

Analytical & Problem-Solving Skills

Relationship Management & Business Acu

Education

High School Diploma or equivalent

Associate / Bachelor’s degree or equivalent work experience preferred

Tools

SAP/ERP Systems

Microsoft Office 365

Job description

The Customer Success Partner will be responsible for building strong relationships with our clients, ensuring their ongoing success and satisfaction with our products/services, and driving long-term value. This role requires a proactive approach, excellent communication skills, and a passion for helping customers succeed.

Pay: $23.00-$25.00

Shift: Morning

Principle Duties and Tasks:

• Customer Relationship Management
• Proactive Engagement & Health Monitoring
• Problem Resolution & Advocacy
• Order Management
• Reporting & Analytics

Qualifications

Skillsets:

• Self-Management & Personal Effectiveness
• Interpersonal & Communication Skills
• Analytical & Problem-Solving Skills
• Relationship Management & Business Acumen

EXPERIENCE / SKILLS

• Preferred 2 years prior experience within a Customer Experience/Success Environment
• Experience in order and complaint management
• Capable of working in a dynamic team environment
• Calm & rational thinker able to work under pressure to strict timelines
• Able to identify root cause of issues, develop solutions and challenge current processes for improvement.
• Computer Skills (SAP/ERP Systems, Microsoft Office 365)
• Flexible with work hours – required to cover different time zones/holiday calendars

All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, disability or protected veteran status.

NA Specific

• High School Diploma or equivalent required. Associate / Bachelor’s degree or equivalent work experience preferred.
• High Speed Internet access for work from home capabilities.

Benefits and Perks

It is our responsibility to leverage what we have to affect positive and meaningful change for our communities and planet using Sealed Air’s global resources and expertise.

Corporate sustainability -it’s about improving the lives of people around the world by addressing pressing needs in the communities where we and our customers operate.

Customer Success -meeting our customers' needs. At Sealed Air it’s more than a goal, it’s an integral part of our business practices, our innovative solutions, and our values.

Leaving our communities better than we found them through dedication of time, talent and resources.