Client Success Leader: Post-Sale ROI & Adoption

Precision Labs; New York (NY); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Auctor is seeking a Client Success Manager to join our founding Customer Success team in NYC. You will own a portfolio of implementation partners and systems integrators after the sale, driving adoption, ROI, and renewals as natural outcomes of value delivered.

You will partner with customer leaders and power users to map opportunities, redesign workflows around AI, and ensure value is visible to day-to-day users and executive stakeholders.

Qualifications

• 4+ years in customer-facing, post-sale roles in B2B SaaS or professional services.
• Track record owning renewals and expansion with measurable ROI.
• SI and ecosystem fluency: familiarity with SOWs, scoping, and delivery models.
• Technically proficient: comfortable with integrations, data flows, security and compliance questions.
• Strong written and verbal communication; exec-ready recaps, QBRs and scoping talks.
• Builder mindset; eager to shape the CS playbook in an early-stage startup.
• NYC-based; thrives in in-person collaboration.

Responsibilities

• Own the full post-sale lifecycle: onboarding, adoption, health checks, QBRs, renewals for accounts.
• Prove and present ROI: build ROI narratives linking usage to outcomes.
• Champion the customer internally: translate feedback into product improvements.
• Navigate technical and compliance conversations: assist with security reviews and data questions.
• Manage account health proactively: track signals and mitigate churn risk.
• Represent the voice of the customer: provide executive recaps and steering updates.
• Help build the CS function: contribute to playbooks, templates, processes.

Skills

Customer Success

Account Management

Post-Sale Roles

Renewals & Expansion

SaaS & Professional Services

Communication

Builder Mindset

Job description

Auctor is seeking a Client Success Manager to join our founding Customer Success team in NYC. You will own a portfolio of implementation partners and systems integrators after the sale, driving adoption, ROI, and renewals as natural outcomes of value delivered.

You will partner with customer leaders and power users to map opportunities, redesign workflows around AI, and ensure value is visible to day-to-day users and executive stakeholders.