Remote Customer Success Manager — AI-Driven Finance Growth

OneStream; Honolulu (HI); Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Excellent Medical Plan

Dental & Vision Insurance

Life Insurance

Short & Long Term Disability

Paid Holidays

Retirement Plan

Job summary

OneStream is seeking a Commercial Customer Success Manager to guide customers from onboarding through value realisation, expansion, and renewal. You will act as a trusted advisor, delivering measurable outcomes using data-driven insights and cross-functional collaboration.

The role emphasizes scalable, digital-first engagement across a large portfolio, with occasional on-site support and strong focus on customer satisfaction and retention.

Qualifications

• At least 3 years in a Customer Success role within a SaaS technology company.
• Demonstrated ability to keep customers focused on achieving their business outcomes.
• Proven experience in building and managing strong customer relationships.

Responsibilities

• Own onboarding, adoption, value realisation, expansion, renewal and long-term success.
• Collaborate with sales, delivery and product teams to ensure customer outcomes at scale.
• Drive adoption, retention, expansion and advocacy through digital and traditional engagement channels.

Skills

Customer success

Relationship management

Strategic advisory

Growth & retention

Data-driven insights

Education

Degree in Business/Accounting/Finance/IT

Tools

OneStream CPM Software

Oracle EPM Suite

SAP BPC

IBM Cognos

Anaplan

Job description

OneStream is seeking a Commercial Customer Success Manager to guide customers from onboarding through value realisation, expansion, and renewal. You will act as a trusted advisor, delivering measurable outcomes using data-driven insights and cross-functional collaboration.

The role emphasizes scalable, digital-first engagement across a large portfolio, with occasional on-site support and strong focus on customer satisfaction and retention.