Senior Customer Success Manager – Central Region (Remote)

OneStream Software; Minneapolis (MN); On-site; USD 114,000 - 148,000; Full time

Benefits offered by this job

Excellent Medical Plan

Dental & Vision Insurance

Life Insurance

Vacation Time

Paid Holidays

Professional Development

Retirement Plan

Job summary

OneStream Software in the United States seeks a Senior Customer Success Manager to own a portfolio of 30–35 enterprise accounts with $5M–$15M ARR. You will drive adoption, expansion, retention, and renewals while building strong stakeholder relationships to maximize OneStream value.

Based in the Central Region (Chicago, IL; WI; or Minneapolis, MN), you’ll collaborate with Sales and Delivery teams, conduct regular business reviews, and guide customers through SaaS transitions.

Qualifications

• 8+ years of professional experience.
• 5+ years in a Customer Success Manager role within SaaS/tech.
• Understanding of finance processes: Close, Planning, Budgeting, Forecasting.

Responsibilities

• Own portfolio adoption, expansion, satisfaction, and renewal.
• Lead business reviews and align with regional sales leadership.
• Identify upsell opportunities with Sales and Delivery teams.
• Manage renewals, expansions, and SaaS transitions.
• Proactively mitigate risks affecting retention and value.

Skills

Customer Success

Relationship Building

Communication

Problem Solving

Organizational Skills

Education

Bachelor's degree in Business, Finance or IT

Tools

OneStream CPM

Oracle EPM

Job description

OneStream Software in the United States seeks a Senior Customer Success Manager to own a portfolio of 30–35 enterprise accounts with $5M–$15M ARR. You will drive adoption, expansion, retention, and renewals while building strong stakeholder relationships to maximize OneStream value.

Based in the Central Region (Chicago, IL; WI; or Minneapolis, MN), you’ll collaborate with Sales and Delivery teams, conduct regular business reviews, and guide customers through SaaS transitions.