Remote Customer Success Manager: Revenue & Renewal Growth

BigCommerce Pty.; Austin, Atlanta (TX, GA); Remote; USD 72,000 - 121,000; Full time

Benefits offered by this job

Remote-first culture

Optional collaborative workspaces

Job summary

BigCommerce Pty. is hiring a Customer Success Manager to own a portfolio of named customer relationships across onboarding, adoption, retention, renewal, expansion, and advocacy. You will drive customer outcomes with commercial accountability, mitigating churn and maximizing long-term value.

The role emphasizes proactive engagement, executive-level discussions, and collaboration with Sales, Product, and Support to deliver a seamless customer experience in a fast-paced ecommerce environment.

Qualifications

• 3–5 years of experience in Customer Success or related roles.
• Experience managing a portfolio and driving retention, renewal, and growth.
• Ability to influence stakeholders and communicate with executive audiences.

Responsibilities

• Own a portfolio of named customer accounts and drive Net Revenue Retention targets.
• Develop strategic success plans and drive adoption to maximize long-term value.
• Lead renewals, expansions, risk mitigation, and cross-functional collaboration.

Skills

Customer Success

Account Management

Customer Growth

Consulting

Ecommerce

Sales

Tools

Gainsight

Salesforce

Tableau

Job description

BigCommerce Pty. is hiring a Customer Success Manager to own a portfolio of named customer relationships across onboarding, adoption, retention, renewal, expansion, and advocacy. You will drive customer outcomes with commercial accountability, mitigating churn and maximizing long-term value.

The role emphasizes proactive engagement, executive-level discussions, and collaboration with Sales, Product, and Support to deliver a seamless customer experience in a fast-paced ecommerce environment.