Remote Customer Success Manager: Grow Revenue & Retention

Bigcommerce; Austin (TX); Remote; USD 72,000 - 121,000; Full time

Job summary

Bigcommerce is seeking a proactive Customer Success Manager to own a portfolio of named customer relationships and drive net revenue retention through onboarding, adoption, renewals, and expansion. You’ll manage risk, influence product adoption, and partner with Sales on upsell opportunities to maximize long-term customer value.

You will engage with executives through strategic reviews, build trusted relationships, and ensure successful outcomes across the customer lifecycle in a remote-first

Qualifications

• 3–5 years of experience in Customer Success, Account Management, or a similar commercial role.
• Experience managing a portfolio of customer accounts with retention, renewals, or revenue outcomes.
• Ability to translate customer insights into actionable recommendations for cross-functional teams.

Responsibilities

• Own a portfolio of customer accounts with accountability for retention, renewals, and growth.
• Lead executive business reviews and strategic planning sessions with customers.
• Mitigate risk, manage escalations, and drive adoption and expansion opportunities.

Skills

Customer Success

Account Management

Cross-functional collaboration

Data analysis

Executive communication

Tools

Gainsight

Salesforce

Tableau

SaaS

Job description

Bigcommerce is seeking a proactive Customer Success Manager to own a portfolio of named customer relationships and drive net revenue retention through onboarding, adoption, renewals, and expansion. You’ll manage risk, influence product adoption, and partner with Sales on upsell opportunities to maximize long-term customer value.

You will engage with executives through strategic reviews, build trusted relationships, and ensure successful outcomes across the customer lifecycle in a remote-first