Revenue Recovery Customer Success Manager

SPS Commerce, Inc.; Minneapolis (MN); Hybrid; USD 65,000 - 98,000; Full time

Job summary

SPS Commerce is seeking a Customer Success Manager to serve as the primary contact for Revenue Recovery customers, guiding onboarding through renewal. You will collaborate with internal SPS teams to ensure customers realize full value from their investment and stay engaged over time.

This role emphasizes onboarding, product education, adoption and ongoing support to maximize satisfaction, retention, and customer lifetime value, while building trust with executives.

Qualifications

• Bachelor’s degree or equivalent required.
• 2+ years CSM experience or 3-5 years of professional business experience.
• Experience engaging with C-level/SVP executives and conducting executive reviews.
• Excellent verbal and written communication skills.
• Strong presentation and organizational skills.

Responsibilities

• Serve as the primary contact for Revenue Recovery customers throughout onboarding, product education, adoption, and renewal.
• Build long-term partnerships by helping customers realize the full value of SPS Revenue Recovery.
• Drive onboarding best practices, product training, adoption guidance, and ongoing support.
• Champion customer success and retention strategies, including health monitoring and renewals.
• Plan and manage key milestones like onboarding and ongoing touchpoints.
• Collaborate cross-functionally to reduce churn and increase customer lifetime value.

Skills

CSM experience

Executive communication

Cross-functional collaboration

Time management

Customer success mindset

Education

Bachelor’s degree or equivalent

Job description

SPS Commerce is seeking a Customer Success Manager to serve as the primary contact for Revenue Recovery customers, guiding onboarding through renewal. You will collaborate with internal SPS teams to ensure customers realize full value from their investment and stay engaged over time.

This role emphasizes onboarding, product education, adoption and ongoing support to maximize satisfaction, retention, and customer lifetime value, while building trust with executives.