Remote Customer Success Specialist: Drive Retention & Growth

Vontier Corporation; United States; Teletrabalho; USD 60 000 - 76 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

401(k) plan

Paid time off

Paid holidays

Resumo da oferta

Teletrac Navman seeks a Customer Success Specialist to drive engagement, retention, and revenue growth across a defined book of business in a remote U.S. setting.

You will manage the customer lifecycle from onboarding through renewal, ensuring measurable ROI and value realization for clients. You will collaborate with Sales, Support, Services, Finance, and Product to minimize churn, identify expansion opportunities, and deliver a seamless customer experience.

Qualificações

• 3+ years in B2B Customer Account Management / Customer Success-Sales or Project Management.
• Experience in a SaaS background.
• Experience using SAP, Salesforce and Churn Zero.

Responsabilidades

• Own and manage an assigned book of business, segment, or territory, serving as the primary point of contact across the customer lifecycle.
• Build strong, trusted relationships through proactive engagement and alignment to customer goals and outcomes.
• Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success.
• Manage renewals and retention activities, proactively identifying and mitigating churn risk.
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales.
• Own and actively manage Customer Health using the company’s methodology, developing and executing success and action plans as needed.
• Coordinate timely resolution of customer inquiries, escalations, and administrative requests, ensuring a consistent and positive experience.
• Advocate for customers internally by collaborating with Support, Services, Finance, Product, and Sales teams.
• Lead and participate in customer success initiatives and programs (e.g., success plans, business reviews, VoC, and engagement initiatives).
• Achieve individual and company targets related to churn, net revenue growth, ARR, adoption, and customer health.
• Contribute to continuous improvement through collaboration, learning, and operational excellence.

Conhecimentos

B2B Customer Account Management / CS-S

SaaS experience

SAP

Salesforce

Churn Zero

Formação académica

Preferred degree in administration/systems/accounting

Ferramentas

SAP

Salesforce

ChurnZero

Descrição da oferta de emprego

Teletrac Navman seeks a Customer Success Specialist to drive engagement, retention, and revenue growth across a defined book of business in a remote U.S. setting.

You will manage the customer lifecycle from onboarding through renewal, ensuring measurable ROI and value realization for clients. You will collaborate with Sales, Support, Services, Finance, and Product to minimize churn, identify expansion opportunities, and deliver a seamless customer experience.