Client Success Manager - Retention & Upsell Leader (Remote)

Blacksmith Agency LLC; Minneapolis (MN); Remote; USD 65,000 - 100,000; Full time

Benefits offered by this job

Remote work (USA or Canada)

Job summary

Blacksmith Agency is seeking a Client Success Manager to own a growing book of recurring agency clients. This full-time, remote role lets you manage relationships, renewals, and expansions while your team delivers results under one consistent voice.

You will drive retention, upsell opportunities, and a seven-figure annual quota across retention and upsells. Candidates should have agency account management experience, a proven track record with numbers, and strong communication with senior

Qualifications

• Agency account management experience is required.
• Proven track record of keeping clients and expanding accounts with concrete numbers.
• Comfort carrying a quota.
• Clear, calm communication with senior client stakeholders.

Responsibilities

• Own retention across your book, managing relationships and renewals.
• Identify and close upsell opportunities within each client account.
• Hit a seven-figure annual quota across retention and upsells.
• Coordinate with strategists and delivery teams to present a unified client voice.

Skills

Agency account management

Client retention & upselling

Quota management

Clear communication with stakeholders

Job description

Blacksmith Agency is seeking a Client Success Manager to own a growing book of recurring agency clients. This full-time, remote role lets you manage relationships, renewals, and expansions while your team delivers results under one consistent voice.

You will drive retention, upsell opportunities, and a seven-figure annual quota across retention and upsells. Candidates should have agency account management experience, a proven track record with numbers, and strong communication with senior