Remote Customer Success Manager — Growth & Leadership

DealerOn, Inc.; United States; Remote; USD 63,000 - 92,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Company matched 401K plan

6 weeks paid Parental Leave

8 Paid National Holidays

Company-paid basic Life Insurance

Voluntary supplemental Life Insurance

Voluntary long-term/short-term disaibl

Voluntary Pet Insurance

Optional Healthcare/Dependent Care FSA

Job summary

DealerOn, Inc. is seeking a Manager of Customer Success for a fully remote role in the United States. You will lead a growing team, align customer KPIs, and drive retention while upselling products and services to improve website performance.

You will coach CSMs, conduct performance reviews, oversee onboarding, and report progress to stakeholders. This role combines relationship management with operational leadership to deliver a data-driven customer experience and help achieve company

Qualifications

• Bachelor’s degree in CS, marketing, PM, business or related field.
• 5+ years of managerial experience with strong leadership.
• Proven track record of achieving metrics, upselling, quotas and KPIs.
• Excellent communication and ability to explain technical matters.

Responsibilities

• Communicate strategy and KPIs across cross-functional teams.
• Lead annual performance reviews and quarterly goals.
• Drive OKRs and continuous improvements.
• Oversee monthly business reviews and issue resolution.
• Manage onboarding and implementation for new employees.

Skills

Team leadership

Excellent communication

Customer success

Upselling / KPIs

Time management

Microsoft Office

Salesforce

JIRA

Education

Bachelor’s degree in related field

Tools

HTML/CSS/Bootstrap

Job description

DealerOn, Inc. is seeking a Manager of Customer Success for a fully remote role in the United States. You will lead a growing team, align customer KPIs, and drive retention while upselling products and services to improve website performance.

You will coach CSMs, conduct performance reviews, oversee onboarding, and report progress to stakeholders. This role combines relationship management with operational leadership to deliver a data-driven customer experience and help achieve company