Remote Senior Cybersecurity Client Success Manager

BlueVoyant; New York (NY); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Remote role (US)

Competitive compensation

Comprehensive benefits

Wellbeing and development

Job summary

BlueVoyant is seeking a Client Success Manager III with strong experience across the Microsoft Security ecosystem to join our Client Success team. This fully remote role acts as the primary point of contact and trusted advisor for a portfolio of enterprise customers, driving adoption, retention, customer satisfaction, and strategic alignment throughout the customer lifecycle.

You'll work cross-functionally with Sales, Product, Services, and Executive Leadership to help customers realize

Qualifications

• 5+ years in Client Success or related technical customer-facing roles.
• Experience managing large, complex enterprise accounts with executive stakeholders.
• Hands-on experience with Microsoft Security stack and related integrations.
• Experience driving adoption and value realization for SaaS platforms.
• Strong ability to manage strategic customer relationships with minimal oversight.

Responsibilities

• Serve as primary point of contact for customer requests and escalations.
• Champion the voice of the customer across internal teams.
• Coordinate multi-team communications and engagement activities.
• Lead quarterly business reviews and value discussions.
• Manage transition from implementation to steady-state operations.
• Drive adoption and retention of BlueVoyant products and services.
• Support renewal planning and identify opportunities for growth.
• Collaborate with Sales to identify expansion opportunities.

Skills

Client Success

Enterprise accounts

Microsoft Security stack

SaaS adoption

Executive stakeholder mgmt

Education

Bachelor's degree or equivalent

Tools

Microsoft Sentinel

Microsoft Defender

Job description

BlueVoyant is seeking a Client Success Manager III with strong experience across the Microsoft Security ecosystem to join our Client Success team. This fully remote role acts as the primary point of contact and trusted advisor for a portfolio of enterprise customers, driving adoption, retention, customer satisfaction, and strategic alignment throughout the customer lifecycle.

You'll work cross-functionally with Sales, Product, Services, and Executive Leadership to help customers realize