Customer Success Manager — Proactive Lifecycle & Renewal

BlueCat Networks; Northern (KY); Hybrid; USD 87,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Parental leave

Wellness days

Learning budget

Job summary

BlueCat Networks is seeking a Customer Success Manager to support a shared portfolio of customers in a fast-paced SaaS environment. You will guide onboarding, adoption, and pre-renewal reviews, resolving issues and driving measurable business value.

You’ll work from a prioritized queue, coordinating with Support and Product teams, and translate technical capability into executive-ready outcomes. Strong written communication and the ability to manage many conversations are essential.

Qualifications

• 2 to 4 years of experience in Customer Success, Account Management, Technical Support, or a similar customer-facing role in B2B SaaS.
• Exposure to networking, DNS, DHCP, IPAM, or infrastructure is an asset.
• Excellent written communication and ability to manage multiple conversations.

Responsibilities

• Serve customers from a shared portfolio, guiding onboarding, adoption, and pre-renewal reviews.
• Deliver proactive lifecycle touchpoints and resolve inbound needs within coverage standards.
• Translate technical capability into business outcomes and drive adoption.
• Collaborate with Support and Product teams to troubleshoot issues and ensure value realization.

Skills

Customer success

Account management

Technical support

B2B SaaS knowledge

Written communication

Tools

Totango

Salesforce

Job description

BlueCat Networks is seeking a Customer Success Manager to support a shared portfolio of customers in a fast-paced SaaS environment. You will guide onboarding, adoption, and pre-renewal reviews, resolving issues and driving measurable business value.

You’ll work from a prioritized queue, coordinating with Support and Product teams, and translate technical capability into executive-ready outcomes. Strong written communication and the ability to manage many conversations are essential.