Client Success & Billing Specialist

Bluebeam; Dallas (TX); Hybride; USD 48 000 - 57 000; Plein temps

Avantages offerts par ce poste

401K

Paid time off

BetterUp Care access

LinkedIn Learning

Education reimbursement

Résumé du poste

Bluebeam is seeking a Customer Support Specialist in our Dallas, TX hybrid office. You will handle orders, quotes, and account inquiries by phone and email, and process credit card purchases while ensuring proper documentation and approvals.

Join a fast-paced team focused on accuracy, customer care, and collaboration with other departments to support clients and growth. Prioritize timely responses and drive process improvements in a dynamic environment.

Qualifications

• Verbal and written communication skills are essential.
• Ability to prioritize and manage a 24-hour turnaround.
• Strong customer service mindset.
• Numerical sense to estimate values and detect discrepancies.

Responsabilités

• Respond to incoming customer orders, product inquiries, and account questions (roughly 50% phone, 50% email).
• Create and review quotes for accuracy and pricing adherence.
• Accept credit card orders by phone and fulfill orders.
• Review purchase orders for policy compliance and approvals before fulfillment.
• Collaborate with other departments to assist unique accounts or needs.
• Self-manage workload and respond to inquiries within 24 hours.
• Serve as first line of escalation for issues with internal partners and customers.
• Identify opportunities to improve workflows, policies, or processes.

Connaissances

Interpersonal comms

Organizational skills

Customer service

Numerical ability

Efficiency

Team collaboration

Growth mindset

Workload management

Discretion in handling billing

Description du poste

Bluebeam is seeking a Customer Support Specialist in our Dallas, TX hybrid office. You will handle orders, quotes, and account inquiries by phone and email, and process credit card purchases while ensuring proper documentation and approvals.

Join a fast-paced team focused on accuracy, customer care, and collaboration with other departments to support clients and growth. Prioritize timely responses and drive process improvements in a dynamic environment.