Remote Customer Success Manager – Logistics

YQN Logistics; Illinois; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Paid time off and holidays

Medical/Dental/Vision insurance

401(k)

Career growth opportunities

Flexible remote work environment

Job summary

YQN Logistics, located in the United States, is seeking a proactive Customer Success Manager to enhance client relationships and ensure satisfaction. This remote role requires expertise in logistics, e-commerce, or supply chain, with 3+ years of experience in a similar field being preferred. The position offers a competitive salary ranging from $80k to $120k, along with benefits like health insurance and a flexible work environment. Strong communication skills and the ability to manage multiple priorities will be essential for success.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or related roles.
• Experience in logistics, transportation, 3PL, or e-commerce industries preferred.
• Ability to manage multiple accounts and priorities simultaneously.

Responsibilities

• Manage day-to-day communication with assigned customers.
• Build strong long-term relationships with clients.
• Monitor customer accounts for service quality.
• Identify customer needs and business opportunities.
• Coordinate with internal teams to resolve customer concerns.

Skills

Customer Success Management

Logistics and Supply Chain

Communication Skills

Problem Solving

Organizational Skills

Bilingual in English and Chinese

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

YQN Logistics, located in the United States, is seeking a proactive Customer Success Manager to enhance client relationships and ensure satisfaction. This remote role requires expertise in logistics, e-commerce, or supply chain, with 3+ years of experience in a similar field being preferred. The position offers a competitive salary ranging from $80k to $120k, along with benefits like health insurance and a flexible work environment. Strong communication skills and the ability to manage multiple priorities will be essential for success.