Customer Success Manager（Remote）

YQN Logistics; Illinois; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Paid time off and holidays

Medical/Dental/Vision insurance

401(k)

Career growth opportunities

Flexible remote work environment

Job summary

YQN Logistics, located in the United States, is seeking a proactive Customer Success Manager to enhance client relationships and ensure satisfaction. This remote role requires expertise in logistics, e-commerce, or supply chain, with 3+ years of experience in a similar field being preferred. The position offers a competitive salary ranging from $80k to $120k, along with benefits like health insurance and a flexible work environment. Strong communication skills and the ability to manage multiple priorities will be essential for success.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or related roles.
• Experience in logistics, transportation, 3PL, or e-commerce industries preferred.
• Ability to manage multiple accounts and priorities simultaneously.

Responsibilities

• Manage day-to-day communication with assigned customers.
• Build strong long-term relationships with clients.
• Monitor customer accounts for service quality.
• Identify customer needs and business opportunities.
• Coordinate with internal teams to resolve customer concerns.

Skills

Customer Success Management

Logistics and Supply Chain

Communication Skills

Problem Solving

Organizational Skills

Bilingual in English and Chinese

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

CRM systems

Job description

About Us

YQN is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, and port of destination services. YQN applies internet and digital technology to visualize and optimize cross-border supply chain logistics, achieving the same efficiency and convenience as express delivery. Our mission is Simple shipping and easy freight. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, and Sinotrans.

About This Role

YQN is seeking a proactive and customer‑oriented Customer Success Manager (Remote) to support and grow relationships with our clients and partners. This role is responsible for ensuring customer satisfaction, driving account retention, resolving operational issues, and coordinating cross‑functional communication between clients and internal teams.

The ideal candidate is highly organized, responsive, solution‑driven, and experienced in managing customer relationships in a fast‑paced environment. Experience in logistics, supply chain, e‑commerce, SaaS, or 3PL warehouse operations is strongly preferred.

Responsibilities

• Manage day‑to‑day communication with assigned customers via email, phone, and online meetings
• Build strong long‑term relationships with clients and act as the primary point of contact
• Monitor customer accounts to ensure service quality, operational performance, and customer satisfaction
• Proactively identify customer needs, issues, and business opportunities
• Coordinate with operations, warehouse, dispatch, and internal support teams to resolve customer concerns efficiently
• Track and follow up on customer requests, escalations, and service issuesConduct regular business reviews and provide operational updates to customers
• Support onboarding and training for new customers
• Maintain accurate records in CRM systems and internal tracking tools
• Collect customer feedback and collaborate with leadership to improve processes and service quality
• Assist with account expansion and retention initiatives

Qualifications

• Bachelor’s degree preferred
• 3+ years of experience in Customer Success, Account Management, Client Services, or related roles
• Experience in logistics, transportation, 3PL, supply chain, or e‑commerce industries preferred
• Strong communication and interpersonal skills
• Excellent problem‑solving and organizational abilities
• Ability to manage multiple accounts and priorities simultaneously
• Comfortable working independently in a remote environment
• Proficient in Microsoft Office, Google Workspace, and CRM systems
• Bilingual in English and Chinese is strongly preferred

Preferred Skills

• Experience working with cross‑border logistics or warehouse operations
• Data analysis and reporting experience
• Familiarity with KPI tracking and SLA management
• Ability to handle customer escalations professionally and efficiently

Compensation & Benefits

• Pay: $80 k – $120 k
• Paid time off and holidays, Medical/Dental/Vision insurance, 401(k)
• Career growth opportunities within a fast‑growing company
• Flexible remote work environment

Work type: Full‑time, Remote (U.S.-based)