Remote Customer Success Manager – Industrial IoT

Ingersoll Rand; Davidson (NC); Remote; USD 90,000 - 145,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) with company match

Paid time off

Employee stock program

Job summary

Ingersoll Rand is seeking a Customer Success Manager for EcoPlant to lead onboarding and drive value realization for Continental United States customers and channel partners. You will translate dashboard data into actionable insights, support business reviews, and guide renewal discussions while collaborating with Account Managers, Technical Support, Engineering, and Product teams.

The role is remote nationwide with up to 30% travel and a focus on energy efficiency, system performance, and

Qualifications

• High school diploma or GED.
• 2-5 years of experience with industrial compressed-air systems.

Responsibilities

• Lead customer onboarding following system installation and help users understand the EcoPlant dashboard and platform capabilities.
• Build and maintain relationships with customers and channel partners, serving as ongoing contact for questions, training and support.
• Provide training to customer contacts and new users to support continued platform adoption.
• Review platform data to help customers understand system performance, energy consumption, and savings.
• Identify performance concerns and coordinate actions with technical resources.
• Prepare and deliver quarterly or annual business reviews to communicate customer value and align on goals.
• Support renewals and expansions with performance highlights and value summaries.
• Coordinate with teams to address concerns and drive resolution.
• Document feedback and submit product enhancement requests to Product/R&D.
• Establish repeatable onboarding/training processes and support case studies.

Skills

Customer relationships

Communication

Technical aptitude

Data analysis

Cross-functional collaboration

Remote work

Education

Bachelor's degree in Engineering

Tools

Microsoft Office

CRM systems

Job description

Ingersoll Rand is seeking a Customer Success Manager for EcoPlant to lead onboarding and drive value realization for Continental United States customers and channel partners. You will translate dashboard data into actionable insights, support business reviews, and guide renewal discussions while collaborating with Account Managers, Technical Support, Engineering, and Product teams.

The role is remote nationwide with up to 30% travel and a focus on energy efficiency, system performance, and