Remote Customer Success Architect

Remote; San Francisco (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

Zinier is seeking a hands-on Customer Success Manager to ensure customers fully implement our platform and transform their operations for measurable value. You will partner closely with Solution Architects to align business outcomes with platform capabilities, bridging technical detail with strategic aims.

You will actively seek automation and AI-driven improvements, work across stakeholder teams, and drive expansion opportunities while maintaining a focus on high-value customer outcomes.

Qualifications

• 5-8 years in customer success, account management, or consulting in B2B SaaS.
• Strong stakeholder orchestration across multi-layered organisations.
• Strategic thinker with bias to action and data-driven decisions.
• First-principles problem solver with solid ROI and analytics background.
• Technical fluency to engage with Solution Architects and troubleshoot issues.
• Experience in field operations is a plus.
• Hustler mentality with customer empathy.
• AI-forward mindset and willingness to automate workflows.
• Excellent communication and workshop facilitation skills.
• Be Hungry. Be Humble. Be Honest. And Hustle.

Responsibilities

• Own post-implementation customer journeys driving adoption from go-live through sustained value delivery and measurable ROI.
• Proactively monitor customer health and orchestrate interventions before issues escalate to churn.
• Lead Quarterly Business Reviews (QBRs) to demonstrate ROI and identify expansion opportunities.
• Navigate complex stakeholder environments, building trusted relationships across teams.
• Facilitate adoption activities (workshops, training, change management) to transform user resistance into platform advocacy.
• Identify and qualify expansion opportunities; own or support renewal processes to achieve NRR targets.
• Collaborate cross-functionally with PS, Support, Product, and Sales on opportunities.
• Automate workflows and implement AI-driven approaches to improve scale and efficiency.
• Drive continuous improvement by developing repeatable playbooks and evolving CS methodologies.

Skills

Customer success

Stakeholder management

Strategic thinking

Problem solving

Technical fluency

Change management

Field operations experience

Hustle mindset

AI in workflows

Communication facilitation

Job description

Zinier is seeking a hands-on Customer Success Manager to ensure customers fully implement our platform and transform their operations for measurable value. You will partner closely with Solution Architects to align business outcomes with platform capabilities, bridging technical detail with strategic aims.

You will actively seek automation and AI-driven improvements, work across stakeholder teams, and drive expansion opportunities while maintaining a focus on high-value customer outcomes.