Remote Customer Success Manager - SaaS Growth & Renewals

CXApp US, Inc.; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

CXApp US, Inc. is seeking a Customer Success Manager for a remote role in the Los Angeles area. You will drive product adoption, identify expansion opportunities, and ensure high renewal rates by building strong relationships with customers and advocating for their success.

This role emphasizes collaboration with sales, product, and support teams to maximize value. You will guide onboarding, monitor engagement, and translate customer feedback into actionable improvements, helping customers

Qualifications

• Bachelor's degree in business, marketing, or a related field.
• Proven experience as a Customer Success Manager in a SaaS or technology company.
• Strong understanding of customer success principles and best practices.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Self-motivated, results-driven, and able to work independently and as part of a team.
• Familiarity with CRM software and customer success tools (e.g., HubSpot) is a plus.

Responsibilities

• Onboard new customers to ensure a smooth start with our products or services.
• Monitor usage and engagement to drive adoption and value.
• Build and nurture relationships with key stakeholders, acting as trusted advisor.
• Develop deep product knowledge and apply to customer contexts.
• Collaborate with sales, product, and support to develop account plans.
• Identify upsell or cross-sell opportunities with the sales team.
• Ensure high renewal rates by addressing potential issues and demonstrating value.
• Collect feedback and advocate for product improvements based on customer needs.
• Encourage customers to become advocates and referrals.

Skills

Customer success

Account management

Communication

Data analysis

Education

Bachelor's degree

MBA a plus

Tools

HubSpot

CRM tools

Job description

CXApp US, Inc. is seeking a Customer Success Manager for a remote role in the Los Angeles area. You will drive product adoption, identify expansion opportunities, and ensure high renewal rates by building strong relationships with customers and advocating for their success.

This role emphasizes collaboration with sales, product, and support teams to maximize value. You will guide onboarding, monitor engagement, and translate customer feedback into actionable improvements, helping customers