Remote Customer Success Manager — Growth & Pipeline Leader

Energy Innovation Corp; Carlsbad (NM); Remote; USD 83,000 - 125,000; Full time

Job summary

Cleveland Clinic is seeking a Customer Success Manager to drive pipeline growth and accelerate revenue across Carlsbad, NM. This remote role offers a strong salary range and a supportive environment that values trust and growth.

You will run discovery calls, coach reps, own the funnel end-to-end, and coordinate campaigns and market insights to keep a healthy NM pipeline. Collaboration with stakeholders is key, with a focus on measurable success and customer-centric outcomes.

Qualifications

• 6 years of experience in sales or customer success.
• Willingness to relocate to Carlsbad, NM.
• Strong interpersonal skills and meticulous attention to detail.
• Experience presenting to stakeholders at all levels.

Responsibilities

• Run discovery calls to uncover budget without asking for it.
• Coach junior reps through their first flexible negotiation.
• Run point on trade shows and pop-ups throughout NM.
• Build the campaign calendar that keeps Carlsbad, NM pipeline full year-round.
• Own the funnel from first click to closed-won, top to bottom.
• Conduct market research to uncover trends shaping the sales marketing space.

Skills

Discovery calls

Negotiation coaching

Campaign planning

Market research

Funnel ownership

Stakeholder presenting

Job description

Cleveland Clinic is seeking a Customer Success Manager to drive pipeline growth and accelerate revenue across Carlsbad, NM. This remote role offers a strong salary range and a supportive environment that values trust and growth.

You will run discovery calls, coach reps, own the funnel end-to-end, and coordinate campaigns and market insights to keep a healthy NM pipeline. Collaboration with stakeholders is key, with a focus on measurable success and customer-centric outcomes.