Remote Customer Success Manager: HealthTech Growth

Lynx; United States; Remote; USD 100,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Equity

Performance bonuses

Job summary

Lynx, a healthcare fintech platform, seeks a Customer Success Manager to join remotely. You will partner with clients to ensure adoption, satisfaction, and retention of Lynx's API-connected solutions.

Responsibilities include onboarding, relationship management, renewal and growth tactics, and reporting. The role requires 5–7 years in customer success or related fields, strong communication, and a startup mindset.

Qualifications

• 5-7 years in account manager, relationship manager, or customer success in technology/b2B SaaS

Responsibilities

• Onboarding & adoption: lead onboarding for new clients, tailor implementation, assist with configuration and training before go-live.
• Relationship management: primary contact, build trust, coordinate with product/support, maintain regular client communication, voice of the customer.
• Retention & growth: monitor health metrics, pursue renewals and upsells, create customer success plans.
• Reporting & documentation: track interactions in CRM and internal tools, prepare health and usage trend reports.

Skills

Account management

Relationship management

Customer success

Education

Undergraduate degree in business/marketing/liberal arts

Job description

Lynx, a healthcare fintech platform, seeks a Customer Success Manager to join remotely. You will partner with clients to ensure adoption, satisfaction, and retention of Lynx's API-connected solutions.

Responsibilities include onboarding, relationship management, renewal and growth tactics, and reporting. The role requires 5–7 years in customer success or related fields, strong communication, and a startup mindset.