Customer Success Manager

Lynx; United States; Remote; USD 100,000 - 135,000; Full time

Benefits offered by this job

Competitive salary

Equity

Performance bonuses

Job summary

Lynx, a healthcare fintech platform, seeks a Customer Success Manager to join remotely. You will partner with clients to ensure adoption, satisfaction, and retention of Lynx's API-connected solutions.

Responsibilities include onboarding, relationship management, renewal and growth tactics, and reporting. The role requires 5–7 years in customer success or related fields, strong communication, and a startup mindset.

Qualifications

• 5-7 years in account manager, relationship manager, or customer success in technology/b2B SaaS

Responsibilities

• Onboarding & adoption: lead onboarding for new clients, tailor implementation, assist with configuration and training before go-live.
• Relationship management: primary contact, build trust, coordinate with product/support, maintain regular client communication, voice of the customer.
• Retention & growth: monitor health metrics, pursue renewals and upsells, create customer success plans.
• Reporting & documentation: track interactions in CRM and internal tools, prepare health and usage trend reports.

Skills

Account management

Relationship management

Customer success

Education

Undergraduate degree in business/marketing/liberal arts

Job description

Lynx Customer Success Manager Remote · Full time

We are looking for a Customer Success Manager to join our growing team!

Description

About Lynx

Lynx is an API-connected healthcare payments, banking, and e-commerce platform that enables companies to embed customizable health-fintech solutions into their customer experience to improve affordability, drive health engagement, and enhance financial security.

Lynx is on a mission to close the gap between health and finance, helping consumers save for, afford, and pay for their healthcare.

Lynx was founded by experienced leaders from both healthcare and finance industries and is backed by prominent VC investors such as Obvious Ventures, .406 Ventures, and Frist Cressey.

At Lynx, we understand the profound impact that socioeconomic, racial, and gender inequalities have on health outcomes and we are committed to building a diverse team to make Lynx products accessible and valuable for those that need it most. To help us achieve our lofty goals, we’re on a mission to find the best and brightest people to join our team.

The Opportunity

We are seeking a proactive and customer-focused Customer Success Manager (CSM) to join our growing team. The CSM will partner with our clients to ensure satisfaction, and drive adoption and retention of our technology solutions.

Job Responsibilities

1) Customer Onboarding & Adoption:

• Work cross functionally with product, sales, operations, and the client to lead onboarding processes for new clients by understanding their objectives and tailoring the implementation to meet their needs.
• Assist with product configuration, product training, and other frequently asked questions leading up to go-live.

2) Relationship Management:

• Serve as the primary point of contact for clients and build strong, trusting relationships.
• Collaborate with product and support teams to resolve customer issues promptly and effectively.
• Maintain regular communication with customers to understand their business goals and challenges.
• Act as the voice of the customer within the company, ensuring that client feedback is shared with internal teams for continuous improvement.

3) Retention & Growth:

• Monitor customer health metrics (e.g., usage data, satisfaction scores) to identify renewal and expansion opportunities.
• Create and execute customer success plans to ensure renewals, upsells, and reduced churn.

4) Reporting & Documentation:

• Track and document customer interactions and progress in internal systems (CRM, Talkdesk, etc...)
• Prepare reports on account health, usage trends, and customer feedback for internal stakeholders.

Qualifications and Experience

Our ideal candidate has:

• 5-7 years’ experience in an account manager, relationship manager, or customer success manager role in the technology space. Preferably B2B SaaS within the healthcare or fintech industry
• General healthcare and fintech industry knowledge
• Exceptional communication, problem-solving, and interpersonal skills.
• Ability to manage multiple priorities, meet deadlines, and drive cross-functional collaboration.
• Curiosity and creative problem-solving skills and is naturally inclined to resolve issues when they arise.
• An interest in working in a fast-paced startup environment
• Executive presence and the ability to quickly build consensus with senior level internal and external executives
• Undergraduate degree in business, marketing, liberal arts or a related field

Why you’ll love working at Lynx

• Competitive salary packages, equity, and performance bonuses
• A driven, optimistic, customer-focused, accountable, and collaborative culture
• Comprehensive medical, dental, and vision
• Unlimited vacation
• Paid parental leave for eligible employees
• 401(k) plan

Lynx is an equal opportunity employer. We value everyone's voice and contribution, and do not discriminate against individuals on the basis of race, color, religion, sex, pregnancy (including childbirth and related medical conditions), sexual orientation, gender identity and expression, age, national origin, genetic characteristic, disability, active military or veteran status, or any other characteristic protected by applicable law. Our success rests on our ability to build a diverse, talented, and collaborative team.

Salary

$100,000 - $135,000 per year