Remote Customer Success Manager | SaaS & Mental Health

Spring Health; New York (NY); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Job summary

Spring Health is a global mental health company focused on eliminating barriers to care. We are seeking a Customer Success Manager to nurture daily relationships with existing partners, travel up to 15% as needed, and report to the Senior Manager of Customer Success.

This fully remote, full-time role supports onboarding, value realization, and renewal across SME customers. You will drive adoption, upsell opportunities, and collaborate with cross-functional teams to improve patient experiences.

Qualifications

• 3+ years of experience in account management, customer success, implementation or healthcare management.
• Experience upselling and retaining customers to drive revenue.
• Experience using SaaS-based solutions and platforms.
• Experience owning lifecycle contract renewals.
• Experience using data visualization to present findings and customer satisfaction.
• Experience meeting KPIs.
• Experience maintaining accurate CRM records.
• Passion to transform U.S. healthcare, especially mental health.
• Willingness to travel ~15%.
• Bachelor’s degree or higher preferred.

Responsibilities

• Serve as account owner and product expert for assigned SME customers.
• Build rapport with decision makers to drive adoption and best practices.
• Own full customer lifecycle: onboarding, value realization, engagement, renewal.
• Identify opportunities to unlock value from Spring Health.
• Create and present business reviews to senior HR executives.
• Collaborate across teams to incorporate customer feedback and improve patient experience.
• Participate in weekly team meetings and product training.
• Assist sales with finalist calls and provide customer references.

Skills

Account management

Customer success

SaaS experience

Data analysis

Relationship building

Education

Bachelor’s degree or higher

Tools

Salesforce CRM

Job description

Spring Health is a global mental health company focused on eliminating barriers to care. We are seeking a Customer Success Manager to nurture daily relationships with existing partners, travel up to 15% as needed, and report to the Senior Manager of Customer Success.

This fully remote, full-time role supports onboarding, value realization, and renewal across SME customers. You will drive adoption, upsell opportunities, and collaborate with cross-functional teams to improve patient experiences.