Remote Customer Support Specialist – Equity & Benefits

Lynx; United States; Remote; USD 23,000 - 40,000; Full time

Benefits offered by this job

Competitive hourly pay

Equity

Performance bonuses

Medical, dental, and vision insurance

Paid time off

Parental leave

401(k) plan

Job summary

Lynx is seeking a Customer Support Specialist to help our growing member base resolve questions and maximize benefits. This remote, full-time role involves handling inquiries, managing support tickets, and coordinating with internal teams to resolve issues.

The ideal candidate will have a customer service background, excellent communication, and strong organizational skills, with a passion for delivering outstanding service in a fast-paced fintech environment.

Qualifications

• High School Diploma or GED required.
• 3+ years of customer service experience or 3+ years in financial services analyzing and solving customer problems with at least 1 year of phone servicing experience.
• Familiarity with computer and Windows PC applications and ability to learn new systems.

Responsibilities

• Answer, research and resolve incoming calls from customers or their representatives.
• Monitor, research and respond to incoming tickets from clients or vendors.
• Process adjustments.
• Process manual claims.
• Support maintenance of standard operating procedures and training materials.
• Assist with new projects or initiatives as assigned.
• Assist with other duties as assigned.

Skills

Customer service

Communication

Problem solving

Multi-tasking

Microsoft Office

Education

High School Diploma / GED

College degree or equivalent years of experience

Tools

Microsoft Office Suite

Job description

Lynx is seeking a Customer Support Specialist to help our growing member base resolve questions and maximize benefits. This remote, full-time role involves handling inquiries, managing support tickets, and coordinating with internal teams to resolve issues.

The ideal candidate will have a customer service background, excellent communication, and strong organizational skills, with a passion for delivering outstanding service in a fast-paced fintech environment.