Customer Success Manager (Fully Remote)

Blinq; United States; Remote; USD 85,000 - 130,000; Full time

Job summary

Blinq is hiring a Customer Success/Account Manager to own a portfolio of business customers in a remote US setting. You will drive onboarding, adoption, renewal and expansion while collaborating with Sales, Support, Product, and Engineering to turn insights into product improvements.

You will lead training sessions, build relationships with champions and decision-makers, and manage pricing discussions and account growth with well-defined plans.

Qualifications

• Experience in Customer Success or Account Management within B2B SaaS.
• Strong commercial judgment and data-driven prioritization.
• Ownership, curiosity, and comfort working independently in a remote environment.

Responsibilities

• Lead onboarding and rollout planning for customer portfolios.
• Run product training, webinars, and build relationships with champions and decision-makers.
• Own renewals and pricing discussions, driving account growth with clear plans.

Skills

Customer Success

Account Management

B2B SaaS

Renewals

Upsell

Tools

Salesforce CRM

Gainsight

Job description

• Blinq is the AI contacts app for people who meet people, unlocking relationship potential.
• We're used by 4 million professionals and at 93% of the Fortune 500, with $45m+ raised.

Role & Impact:

• You'll own a portfolio of business customers across the full lifecycle, from onboarding to renewal and expansion.
• You'll combine customer success with commercial ownership, driving adoption and growth.
• You'll partner with Sales, Support, Product, and Engineering to turn insights into improvements.

What You'll Do:

• Lead onboarding and rollout planning, helping customers introduce Blinq across their teams.
• Run product training, webinars, and build relationships with champions and decision-makers.
• Own renewals, pricing discussions, and account growth while maintaining clear account plans.

What You'll Bring:

• Experience in Customer Success or Account Management within B2B SaaS.
• Strong commercial judgment and data-driven prioritization.
• Ownership, curiosity, and comfort working independently in a remote environment.

Blinq

Blinq is the AI contacts app for people who meet people, on a mission to unlock the world's relationship potential. Used by 4 million professionals and 93% of the Fortune 500, we're a well-funded startup with a high talent bar and a culture of optimism and craft.