Strategic Customer Success Manager — Growth & Renewals

Blinq; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

20 days annual leave

401(k) retirement plan

Healthcare plan

Job summary

Blinq in the United States is seeking a Customer Success / Account Manager to own a portfolio of business customers across the full lifecycle, from onboarding to renewal and expansion.

You will collaborate with Sales, Support, Product and Engineering to turn customer insights into product improvements, lead renewal conversations, and grow accounts across teams and locations.

The role emphasizes data-driven decisions, strong communication, and independent work in a remote, fast-moving environment.

Qualifications

• Experience in Customer Success or Account Management within B2B SaaS.
• Evidence of improving adoption, retaining customers and growing existing accounts.
• Ability to use customer, product and revenue data to prioritize work and measure impact.

Responsibilities

• Lead onboarding and rollout planning, setting clear goals and helping customers introduce Blinq across their teams.
• Run product knowledge sessions, feature walkthroughs and webinars tailored to administrators and team members.
• Build relationships with customer champions, budget owners and decision-makers, understanding their priorities and buying processes.
• Use product usage data and customer conversations to identify adoption barriers, renewal risks and growth opportunities.
• Own renewals, including pricing and commercial discussions, and coordinate plans to address churn or contraction risks.
• Grow accounts by identifying opportunities to bring Blinq into additional teams, departments and locations.
• Maintain clear account plans, customer health records, renewal forecasts and expansion opportunities in our CRM.
• Partner with Support, Product and Engineering to resolve escalations and communicate clearly with customers.
• Improve playbooks and use AI and automation thoughtfully to manage your portfolio, with personal attention where it matters.

Skills

Customer Success

Account Management

B2B SaaS

Renewal Negotiations

Data-driven decisions

Communication

Job description

Blinq in the United States is seeking a Customer Success / Account Manager to own a portfolio of business customers across the full lifecycle, from onboarding to renewal and expansion.

You will collaborate with Sales, Support, Product and Engineering to turn customer insights into product improvements, lead renewal conversations, and grow accounts across teams and locations.

The role emphasizes data-driven decisions, strong communication, and independent work in a remote, fast-moving environment.