SaaS Customer Success & Growth Lead

Blinq; New York (NY); À distance; USD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Time off 20 days

401(k) plan

Healthcare plan

Résumé du poste

Blinq, the AI contacts app, is seeking a Customer Success / Account Manager to own a portfolio of business customers across onboarding, education, renewal and expansion. You will collaborate with Sales, Support, Product and Engineering to turn customer insights into product improvements and drive commercial outcomes.

The role emphasizes renewal conversations, adoption, and cross-team collaboration in a remote, fast-moving environment.

Qualifications

• Experience in Customer Success or Account Management within B2B SaaS.
• Proven ability to improve adoption and retain customers.
• Experience leading renewal, pricing and expansion conversations.
• Strong data-driven decision making and communication with senior stakeholders.

Responsabilités

• Lead onboarding and rollout planning for customers across teams.
• Run product knowledge sessions and webinars for admins and teams.
• Build relationships with champions, budget owners and decision-makers.
• Use usage data and conversations to identify adoption barriers and renewal risks.
• Own renewals and coordinate plans to address churn or contraction risks.
• Grow accounts by expanding to additional teams or locations.
• Maintain account plans, health records, renewal forecasts in CRM.
• Collaborate with Support, Product and Engineering to resolve escalations.
• Leverage AI and automation to manage your portfolio with personal touch.

Connaissances

Customer Success

Account Management

B2B SaaS

Renewals & Expansion

Outils

CRM systems

Description du poste

Blinq, the AI contacts app, is seeking a Customer Success / Account Manager to own a portfolio of business customers across onboarding, education, renewal and expansion. You will collaborate with Sales, Support, Product and Engineering to turn customer insights into product improvements and drive commercial outcomes.

The role emphasizes renewal conversations, adoption, and cross-team collaboration in a remote, fast-moving environment.