Remote Customer Success Manager - Growth & Renewal

Hubexo

East Windsor Hill (CT)

Remote

USD 90,000 - 140,000

Full time

7 days ago

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Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts, drive value through onboarding, adoption, and engagement, and own renewal strategies. This role emphasizes GRR targets, proactive risk management, and collaboration with Sales, Finance, and Product to drive renewal and expansion opportunities.

The CSM will operate in a remote-capable environment, working with customers across the U.S.

Qualifications

Minimum 3 years in Customer Success, Account Management, or similar B2B role.
Proven track record managing a portfolio with retention and renewal responsibilities.
Experience with SaaS, subscriptions, data solutions, or software products.
Strong understanding of renewals, contract management, and customer lifecycle.

Responsibilities

Own and manage a portfolio of accounts through lifecycle including renewal planning.
Engage customers regularly to understand goals and demonstrate measurable value.
Collaborate with Sales, Product, Finance and Revenue Ops to drive retention and expansion.
Monitor health, usage, and satisfaction to identify improvement opportunities.
Lead Quarterly Business Reviews and proactive renewal discussions.