Sr. Director of Customer Success

Assembly Software; United States; Remote; USD 140,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Short and long term disability

Supplemental insurance options

401(k)

Flexible time off

Paid parental leave

Employee Assistance Program

Job summary

Assembly Software, the team behind Neos, the case management platform for personal injury law firms, is hiring a Senior Director of Customer Success. This fully remote role leads a team that drives adoption, renewals, and trusted partnerships across time zones.

You'll own the customer relationship strategy, shape scalable processes in our POD model, and build an organization that makes customers love Assembly.

Job description

Assembly Software is the team behind Neos, the case management platform purpose-built for personal injury law firms, with embedded intelligence that already knows your cases. We're trusted by 1,100 firms and 15,000 users nationwide, backed by more than 40 years of experience in PI case management. As a growing SaaS company with a passionate team, we're building software that makes cases easier to manage and outcomes better for the firms and clients who rely on it.

When you join Assembly Software, you’re joining a team that genuinely cares about you, your career, and your excitement about your job. When you work for a tech company in the legal field, there are endless opportunities ripe for disruption, and you’ll be on the forefront of that innovation. We want you to pursue what drives you and push your boundaries! Assembly Software is where people come to shake up a historically buttoned-up industry.

Vision Statement

Assembly's vision is to provide the legal community the best practice management software that enables client advocacy from anywhere at anytime.

Mission Statement

Our mission is to provide intuitive and comprehensive legal practice management solutions enhancing efficiency and profitability for our customers.

Core Values

• We are Accountable: We accept responsibility for our choices and actions. We value transparency + feedback.
• We Never Stop Learning: We pursue growth + learning.
• We Thrive as a Team: We value others' opinions + work respectfully with one another.
• We are Collaborative Innovators: We are adventurous, creative + open-minded.
• We are Here to Be of Service to our Customer + our Colleagues: No matter our role, we are all here to be of service + add value.
• We have Unyielding Integrity: We do the right thin, even when no one is watching.
• We Embrace Diversity + Inclusion: We are passionate about creating and cultivating an incl usive culture that promotes and values diversity.

We don’t just sell a product and walk away. We stay. We help our clients build better workflows, train their teams, and actually use the platform they’re paying for, and that’s what makes our retention numbers something to be proud of.

We’re looking for a Senior Director of Customer Success who has built teams that make clients genuinely successful, not just satisfied. In our POD model, Customer Success has a clear and powerful mandate: own the customer relationship, drive adoption, renew confidently, and generate the kind of qualified leads that only come from deep customer trust. You’ll lead the team that delivers on that mandate, and you’ll shape how it scales. Your job is to build an organization that makes customers love Assembly, and let that speak for itself.

When you’re considering a new job, it’s normal to have questions. Here are a few things we get asked all of the time:

1. I'm tired of the daily commute. Where are you located?
Assembly Software is a fully remote company. We work across time zones and connect through Teams, so you can build your career from wherever you do your best work: home office, favorite coffee shop, or yes, in your PJs if that's your vibe.

2. What makes Assembly Software different?
Our people. We're a fast growing SaaS company and the leading provider of case management solutions for personal injury and legal firms. Through our three brands, Neos, Needles, and TrialWorks, we serve over 2,500 law firms and 40,000+ users, the largest user base in the industry. Backed by Ridge Road Partners since 2017, we combine decades of legal tech expertise with a scrappy, entrepreneurial energy. We move fast, we care about the product, and we have fun doing it. Our sales team also enjoys uncapped commission with built in accelerators, so top performers are rewarded for their impact.

3. What's the benefits package like?
Competitive and comprehensive. You'll have access to:

• Medical, dental, and vision plans
• Short and long term disability coverage
• Supplemental insurance options
• 401(k)
• Flexible time off
• Paid parental leave
• An Employee Assistance Program

We invest in our people because we know our results depend on them. When you do great work here, you'll be recognized and rewarded for it.

Assembly Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.