Remote Customer Success Manager for Insurance Tech

Outmarket AI; United States; Remote; USD 70,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Equity opportunities

Work with industry leaders

Fast-paced work environment

Job summary

A leading insurance technology firm is seeking a Customer Success Manager to build strong relationships with clients and ensure effective onboarding. The role involves leading customer implementations, gathering feedback for product improvements, and driving customer retention efforts. Ideal candidates will have excellent skills in customer service and communication, as well as a background in the insurance industry. This position offers competitive compensation, a chance to work with industry leaders, and the opportunity to shape customer success as the company evolves.

Qualifications

• Proven ability to drive customer retention and long-term account health.
• Effective verbal and written communication skills with a customer-centric mindset.
• Ability to manage multiple accounts and prioritize tasks in a dynamic work environment.

Responsibilities

• Lead onboarding and implementation for new customers.
• Build strong relationships with brokers and agency teams.
• Serve as the primary contact for customers during onboarding and training.
• Help customers incorporate Outmarket into their workflows.
• Identify opportunities to increase product adoption.
• Gather customer feedback and improve the platform.
• Develop repeatable onboarding processes and training materials.
• Drive customer retention by proactively addressing needs.

Skills

Customer satisfaction

Customer service

Relationship building

Analytical skills

Communication skills

Tools

Applied Epic

AMS360

ImageRight

HawkSoft

Zywave

Job description

A leading insurance technology firm is seeking a Customer Success Manager to build strong relationships with clients and ensure effective onboarding. The role involves leading customer implementations, gathering feedback for product improvements, and driving customer retention efforts. Ideal candidates will have excellent skills in customer service and communication, as well as a background in the insurance industry. This position offers competitive compensation, a chance to work with industry leaders, and the opportunity to shape customer success as the company evolves.