Remote Customer Success Manager for Enterprise Growth

Bazeta; Northern (KY); Remote; USD 70,000 - 110,000; Full time

Job summary

AlphaSense is seeking a Customer Success Manager for the Corporates group. You will partner with Account Managers to ensure clients realize measurable outcomes from our market intelligence platform across Technology/Media/Telecom and other verticals.

You’ll engage end users via virtual and in-person meetings, drive adoption, onboard new clients, and collaborate with Sales, Support, and Product teams to strengthen renewals and ROI. Remote work is supported nationwide.

Qualifications

• 2–4+ years of experience in Customer Success, Account Management, or a client-facing SaaS role.
• Proven ability to build relationships and drive measurable business outcomes.
• Comfortable using data to inform decisions and prioritize initiatives.

Responsibilities

• Engage end users through virtual and in-person meetings to map value and adoption.
• Monitor usage and lead client sessions to unblock barriers to adoption.
• Guide onboarding and training to ensure strong product adoption.
• Partner with sales and account teams to support renewals and demonstrate value.
• Leverage analytics and feedback to highlight wins and ROI.
• Act as advocate for client needs across Sales, Support, PM teams.

Skills

Customer Success

Account Management

SaaS

Stakeholder Engagement

Job description

AlphaSense is seeking a Customer Success Manager for the Corporates group. You will partner with Account Managers to ensure clients realize measurable outcomes from our market intelligence platform across Technology/Media/Telecom and other verticals.

You’ll engage end users via virtual and in-person meetings, drive adoption, onboard new clients, and collaborate with Sales, Support, and Product teams to strengthen renewals and ROI. Remote work is supported nationwide.