Remote Life Sciences Account Manager - Growth & Retention

AlphaSense, Inc.; Northern (KY); Hybrid; USD 100,000 - 120,000; Full time

Job summary

AlphaSense, Inc. is seeking an Account Manager, Corporate to manage a portfolio of Corporate clients and drive retention, growth, and renewal discussions. You will collaborate with Account Executives to uncover opportunities and expand adoption across client organizations.

You will act as the main contact for inbound/outbound communications, deliver business reviews, and ensure AlphaSense is viewed as a trusted partner rather than just a vendor.

Qualifications

• At least three years in an account management role with retention and growth targets.
• Experience owning renewals and expansion for managed client accounts.
• Strong relationship development with large enterprise clients and stakeholders.
• Excellent written and verbal communication with internal and external partners.
• Familiarity with SaaS environments and enterprise software dynamics.

Responsibilities

• Maximize retention rate across the book of business.
• Increase adoption of AlphaSense solutions within clients to uncover growth opportunities.
• Identify revenue at risk to prevent churn.
• Collaborate with Account Executives to identify expansion opportunities.
• Understand client dynamics to tailor messaging and drive value.
• Cultivate relationships with users and stakeholders to position AlphaSense as a partner.
• Conduct Business Reviews with key stakeholders.
• Proactively share relevant information and insights with the client base.
• Be the on-site presence within each client account when needed.
• Advocate for both AlphaSense and the client inside the company.
• Capture value stories and product feedback for internal use.

Skills

Account management experience

Renewals & expansions

Relationship management

Strong communication

SaaS knowledge

Fortune 1000 client experience

Job description

AlphaSense, Inc. is seeking an Account Manager, Corporate to manage a portfolio of Corporate clients and drive retention, growth, and renewal discussions. You will collaborate with Account Executives to uncover opportunities and expand adoption across client organizations.

You will act as the main contact for inbound/outbound communications, deliver business reviews, and ensure AlphaSense is viewed as a trusted partner rather than just a vendor.