Remote Customer Success Manager - Events SaaS

Ungerboeck Systems International; Nashville (TN); À distance; USD 70 000 - 110 000; Plein temps

Résumé du poste

Momentus seeks a Customer Success Manager to lead client journeys remotely in the U.S., driving product adoption, strategic planning, and executive alignment. You will partner with customers to maximize ROI and value from our SaaS platform while supporting growth initiatives.

You will work with a dynamic team, engage with senior stakeholders, and may travel for on-site visits and events. The role emphasizes customer-centric strategies and continuous learning.

Qualifications

• Previous experience using the Momentus Elite platform (formerly VenueOps) as an end user.
• Strong communication and interpersonal skills.
• Ability to translate product functionality into business value and best practice recommendations.
• Results-driven with a focus on customer satisfaction and retention.

Responsabilités

• Align on strategic goals and establish a mutual success plan that serves as a foundation for long-term customer success and shared outcomes.
• Facilitate smooth transitions post-implementation, ensuring KPIs are met and remain relevant throughout the customer journey.
• Build strong relationships by understanding customer needs and conducting regular check-ins to monitor satisfaction and account health, including engagement with senior stakeholders.
• Develop deep expertise in our solutions to create value for customers, delivering best practices, insights, and ROI-focused guidance.
• Demonstrate a commitment to continuous learning and staying current with product innovation, AI capabilities.
• Identify and act on upsell and cross-sell opportunities, collaborating with teams to drive renewals and retention.
• Communicate complex ideas effectively to all stakeholders and provide regular updates on initiatives.
• Cultivate customer advocates for testimonials and referrals, and streamline feedback for internal teams.
• Leverage data and analytics to track customer goals and drive outcomes.

Connaissances

Communication skills

Interpersonal skills

Ability to translate product value

Problem solving

Outils

Gainsight

Salesforce

Zendesk

Gong

Pendo

Rocketlane

Description du poste

Momentus seeks a Customer Success Manager to lead client journeys remotely in the U.S., driving product adoption, strategic planning, and executive alignment. You will partner with customers to maximize ROI and value from our SaaS platform while supporting growth initiatives.

You will work with a dynamic team, engage with senior stakeholders, and may travel for on-site visits and events. The role emphasizes customer-centric strategies and continuous learning.