Remote Customer Success Coordinator – Grow with Purpose

Momentive; United States; Remote; USD 40,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401(k) with Company Match

Flexible PTO

Generous Sick Leave

Inclusive & Welcoming Environment

Purpose-Driven Culture

Work-Life Balance

Community Involvement

Parental Leave

Job summary

Momentive is seeking a customer success professional to build and nurture client relationships across the lifecycle. You will promote software adoption, share best practices, and respond to inquiries with a focus on timely, high-quality service.

Role requires up to 2 years' experience, a bachelor’s degree, and strong communication and organizational skills. Salesforce familiarity is a plus; you’ll work in a fast-paced environment with a collaborative team.

Qualifications

• Requires 0 to 2 years of related experience
• Requires a bachelor’s degree
• Must have excellent analytical and problem solving skills
• Must have the ability to work independently and handle multiple priorities and deadlines simultaneously
• Salesforce experience is a plus
• Proficient in Office 365 - Word, Excel, PowerPoint, Outlook
• Demonstrate ability to learn and understand basic office software applications
• Excellent verbal and written communication, organization and follow up skills
• Excellent relationship building skills and ability to work both individually and as a member of a team
• Ability to work effectively within a fast-paced, deadline-driven environment
• Strong client focus with exceptional collaborative and influencing skills

Responsibilities

• Develop and maintain strong client relationship throughout the customer lifecycle
• Provide best practices to clients
• Engage with customer to promote software adoption and onboarding strategies
• Provides renewal sales quotations and responds to requests for proposals
• Manage book of business
• Respond to concerns/complaints promptly
• Lessons learned are identified and shared with the relevant teams
• Maintain and update client records in Salesforce

Skills

Analytical thinking

Problem solving

Independent worker

Multi-priority handling

Verbal communication

Written communication

Relationship building

Collaboration

Influencing skills

Education

Bachelor’s degree

Tools

Office 365

Excel

Word

PowerPoint

Outlook

Salesforce

Job description

Momentive is seeking a customer success professional to build and nurture client relationships across the lifecycle. You will promote software adoption, share best practices, and respond to inquiries with a focus on timely, high-quality service.

Role requires up to 2 years' experience, a bachelor’s degree, and strong communication and organizational skills. Salesforce familiarity is a plus; you’ll work in a fast-paced environment with a collaborative team.