Remote SaaS Support Specialist – Events & Venues

Momentus Technologies International; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Momentus is seeking a Support Specialist to help our global client base with technical assistance via email, phone, and online training sessions. You will collaborate with the product and engineering teams to diagnose issues, test fixes, and deliver training to customers, while ensuring high satisfaction and accurate documentation.

The role is remote within the United States and requires 2+ years in customer service in a SaaS environment, strong communication skills, and familiarity with MS

Qualifications

• 2+ years of customer service experience ideally in a high growth SaaS company.
• Excellent phone and email communication.
• Proficient in Microsoft Suite (Word, Excel, etc).
• Experience with report writing tools and relational databases (e.g. DevExpress, Crystal Reports, SQL or MS Access) is preferred.
• Availability for on-call support over the weekend a few times a year.

Responsibilities

• Become an expert user on our software and keep up to date with new features and enhancements.
• Working with customers and the Momentus development team to resolve software errors.
• Test new/improved functionality and/or bug fixes prior to general release.
• Escalate any customer support requests that cannot be resolved, to a Senior Support Specialist.
• Provide user training on specific features and or modules.
• Maintain and oversee file server cleanup and maintenance.
• Build local Momentus sites for testing
• Become a trusted resource for key accounts.
• Educate and develop existing customer accounts.
• Demonstrate new features and unique use cases.
• Action internal support requests such as, demo configuration and support, document preparation, customer notifications and NetSuite

Skills

Customer service

Phone support

Email communication

MS Office

SQL/Reports

Tools

DevExpress

Crystal Reports

MS Access

SQL

Job description

Momentus is seeking a Support Specialist to help our global client base with technical assistance via email, phone, and online training sessions. You will collaborate with the product and engineering teams to diagnose issues, test fixes, and deliver training to customers, while ensuring high satisfaction and accurate documentation.

The role is remote within the United States and requires 2+ years in customer service in a SaaS environment, strong communication skills, and familiarity with MS