Remote SaaS Customer Success Manager – Events

Momentus; Nashville (TN); Remote; USD 90,000 - 135,000; Full time

Job summary

Momentus is hiring a Customer Success Manager for a fully remote US-based role with periodic travel. You will build and maintain strong customer relationships, drive product adoption, and identify growth opportunities to maximize ROI for enterprise clients.

You will work with a modern tech stack including Gainsight, Zendesk, Salesforce, and AI tools. The position emphasizes customer satisfaction, retention, and strategic alignment with client goals.

Qualifications

• Strong communication and interpersonal skills.
• Ability to translate product functionality into business value.

Responsibilities

• Align with strategic goals and establish success plans for customers.
• Ensure KPIs are met and drive renewal opportunities.
• Build relationships with senior stakeholders and executive sponsors.
• Deliver best practices and ROI-focused guidance across customers.
• Stay current with product innovations and AI capabilities.
• Identify upsell/cross-sell opportunities and support renewals.
• Communicate complex ideas clearly to all stakeholders.
• Develop customer advocates for testimonials and referrals.
• Leverage data to drive outcomes and recommendations.
• Encourage use of self-service resources to boost satisfaction.

Skills

Communication

Technical explanation

Customer focus

Result orientation

Tools

Gainsight

Salesforce

AI tools (Claude, Copilot, ChatGPT)

Job description

Momentus is hiring a Customer Success Manager for a fully remote US-based role with periodic travel. You will build and maintain strong customer relationships, drive product adoption, and identify growth opportunities to maximize ROI for enterprise clients.

You will work with a modern tech stack including Gainsight, Zendesk, Salesforce, and AI tools. The position emphasizes customer satisfaction, retention, and strategic alignment with client goals.