Remote Customer Success Manager — Engagement & Retention

Streamline Healthcare Solutions; Town of King (WI); Remote; USD 60,000 - 90,000; Full time

Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, align product capabilities with customer needs, and coordinate cross-functional teams to deliver outstanding service. The role aligns with Mountain or Central time zones and supports customers in those regions, with remote work options within the United States.

The ideal candidate holds a Bachelor's degree or higher, has prior Customer Success experience, and demonstrates strengths in

Qualifications

• Bachelor's degree or higher in a related field.
• Prior experience as a Customer Success Manager is desirable.
• Experience in Project Management and Change Management.
• Leadership and Team Building Skills.
• Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.

Responsibilities

• Manage multiple customer accounts.
• Understand customer needs and priorities.
• Manage projects to ensure deliverables are met.
• Regular meetings to stay up to date with customer needs.
• Facilitate sales of added functionality and modules to increase the customer’s efficiency.
• Maintain customer retention.
• Customer Satisfaction Rating of 85% or greater.

Skills

Customer Success

Project Management

Leadership

Change Management

Team Building

Education

Bachelor's degree or higher in related field

Job description

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee multiple client accounts, align product capabilities with customer needs, and coordinate cross-functional teams to deliver outstanding service. The role aligns with Mountain or Central time zones and supports customers in those regions, with remote work options within the United States.

The ideal candidate holds a Bachelor's degree or higher, has prior Customer Success experience, and demonstrates strengths in