Remote Customer Success Manager - Energy AI Platform

Verse; San Francisco (CA); Remote; USD 115,000 - 150,000; Full time

Benefits offered by this job

Competitive compensation and equity

Medical, dental, vision + 401k

Flexible hours, fully remote,Unlimited

Diverse and inclusive environment

Job summary

Verse is building the energy intelligence platform for the AI economy. We are hiring a Customer Success Manager to own the relationship and commercial outcomes for enterprise energy buyers after sign-on.

This role demands deep renewable energy procurement knowledge and a track record of managing large enterprise accounts with retention and expansion in mind. You’ll join a lean, fast-moving CS team and help shape how it operates as Verse scales toward dispatch intelligence and battery storage

Qualifications

• 4+ years in customer success, account management, or client-facing advisory/consulting.
• Deep knowledge of renewable energy procurement: PPAs/VPPAs, RECs/EACs, wholesale power markets.
• Proven track record managing large enterprise relationships and owning retention and expansion outcomes.
• Comfort with data and analytics; translate outputs into business narratives.
• Outstanding executive communication and ability to surface customer needs.
• Builder's mindset; startup ambiguity; travel to customers ~20–30%.
• Bonus: exposure to real-time energy markets, dispatch optimization, battery storage, or energy trading.

Responsibilities

• Own the relationship, adoption, and commercial outcomes for a book of enterprise accounts.
• Drive revenue retention; lead renewals, protect gross retention, and identify and close expansion opportunities.
• Serve as a trusted energy advisor on PPA/VPPA portfolio management, invoicing validations, and forecasting.
• Run executive business reviews, build account health scoring, and manage senior stakeholder relationships.
• Translate the platform’s analytical outputs into clear business value and reporting for customers.
• Partner cross-functionally with Sales, Delivery, and Product to channel voice-of-customer into the roadmap.
• Be a driving force in Verse’s move into real-time dispatch intelligence and battery storage optimization.
• Own metrics: revenue retention, renewal rate, customer health, and referenceable customers.

Skills

Customer success

Account management

Data & analytics

Executive communication

Startup mindset

Willing to travel

Job description

Verse is building the energy intelligence platform for the AI economy. We are hiring a Customer Success Manager to own the relationship and commercial outcomes for enterprise energy buyers after sign-on.

This role demands deep renewable energy procurement knowledge and a track record of managing large enterprise accounts with retention and expansion in mind. You’ll join a lean, fast-moving CS team and help shape how it operates as Verse scales toward dispatch intelligence and battery storage