Remote Customer Success Associate — Energy Startup, Equity

Rippling, Inc.; United States; Remote; USD 50,000 - 75,000; Full time

Benefits offered by this job

Competitive base salary

Performance bonus

Early-stage equity

Health, Dental, and Vision fully paid

Job summary

AGent is building a leading energy software platform to optimize distributed generation resources and monetize them in wholesale and retail power markets. You will help onboard customers from the sales handoff through go-live and beyond, keeping everyone informed and aligned.

As a coordinator, you will manage kickoffs, collect required data, and track sites from kickoff to go-live, ensuring smooth communication with customers and field engineers.

Qualifications

• Clear, friendly communication with customers on calls and in writing.
• Strong organization with the ability to track many customers and tasks.
• Reliable follow-through; able to close the loop without reminders.
• Curiosity and quick learning of new technical and market topics.
• Ability to work with customers across Eastern and Central time zones.

Responsibilities

• Support the handoff from Sales on each new customer and track needed information.
• Prepare kickoff calls and run kickoff meetings using the standard deck.
• Collect site, generator, and contact details from customers and follow up.
• Track sites from kickoff to go-live and keep all stakeholders updated.
• Send customer communications around dispatch events and market programs.
• Monitor site health alerts and follow up until issues are resolved.
• Answer day-to-day questions and escalate when needed.
• Maintain HubSpot notes and action items for continuity.
• Suggest improvements to onboarding checklists and materials.

Skills

Clear communication

Strong organization

Reliable follow-through

Curiosity/quick learner

Time-zone coordination

Tools

HubSpot

Job description

AGent is building a leading energy software platform to optimize distributed generation resources and monetize them in wholesale and retail power markets. You will help onboard customers from the sales handoff through go-live and beyond, keeping everyone informed and aligned.

As a coordinator, you will manage kickoffs, collect required data, and track sites from kickoff to go-live, ensuring smooth communication with customers and field engineers.