District EdTech Success Manager (Remote)

Extravs; United States; Remote; USD 70,000 - 80,000; Full time

Job summary

Knowt is hiring a Customer Success Manager to own relationships with schools and districts using our AI-powered learning platform. You’ll ensure renewals, growth, onboarding, and ongoing support across district partners.

You’ll lead onboarding, drive adoption, and collaborate with Sales and Product to turn feedback into roadmaps. This is a high-impact, fully remote role based in the US.

Qualifications

• 2–4 years in customer success or similar client-facing role.
• Experience with K-12 schools or districts, or background in teaching.
• Comfort running trainings for teachers and administrators.
• Strong organizational skills for juggling many accounts.
• Clear, warm, and direct communication across email, phone, and video.
• Data-minded approach to tracking account health and adoption.

Responsibilities

• Own a book of school and district accounts from kickoff through renewal.
• Lead onboarding: rostering (ClassLink, Clever), admin setup, and teacher training sessions.
• Drive adoption by tracking usage, identifying at-risk accounts, and checking in with admins and teacher leads.
• Manage renewals and identify expansion opportunities across schools and districts.
• Build usage reports and quarterly business reviews to show impact to partners.
• Partner with Sales on handoffs and with Product to turn feedback into roadmap priorities.
• Create help docs, training materials, and playbooks that scale as we grow.

Skills

Customer success

Account management

K-12 education

Training & presenting

Data-driven

Communication

Tools

HubSpot

Salesforce

Job description

Knowt is hiring a Customer Success Manager to own relationships with schools and districts using our AI-powered learning platform. You’ll ensure renewals, growth, onboarding, and ongoing support across district partners.

You’ll lead onboarding, drive adoption, and collaborate with Sales and Product to turn feedback into roadmaps. This is a high-impact, fully remote role based in the US.