Remote Customer Success Manager - Cybersecurity SaaS Growth

Spur; Northern (KY); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Spur is seeking a proactive Customer Success Manager to join our growing CSM team at Spur, a fast-paced SaaS cybersecurity company. You will be the primary post-sale contact, managing the entire customer lifecycle from onboarding to renewal and expansion, in a fully remote role.

You’ll collaborate with Sales, Product, and Support to drive long-term customer satisfaction, engagement, and retention, while spotting upsell opportunities and acting as the voice of the customer to inform product

Qualifications

• 3–5+ years in a Customer Success or Account Management role in a B2B SaaS environment.
• Experience with renewals, upsells, and expansions.
• Strong communication and collaboration with Sales, Product, Support.

Responsibilities

• Manage customer lifecycle from onboarding through renewal.
• Own renewals and drive ongoing value delivery.
• Identify upsell and cross-sell opportunities.
• Build relationships with key stakeholders.
• Guide onboarding and enablement for new customers.
• Drive product adoption and value realization.
• Monitor health metrics and mitigate churn risk.
• Collaborate with Product and Engineering on feedback.

Skills

CRM systems

Renewals management

Upsell

Onboarding

Value realization

Customer education

Communication skills

Data-driven

Stakeholder management

Cybersecurity knowledge

Tools

CRM platforms

MS Office

Job description

Spur is seeking a proactive Customer Success Manager to join our growing CSM team at Spur, a fast-paced SaaS cybersecurity company. You will be the primary post-sale contact, managing the entire customer lifecycle from onboarding to renewal and expansion, in a fully remote role.

You’ll collaborate with Sales, Product, and Support to drive long-term customer satisfaction, engagement, and retention, while spotting upsell opportunities and acting as the voice of the customer to inform product