Remote Customer Success Manager - Agriculture SaaS

DTN; Texas; Remote; USD 70,000 - 82,000; Full time

Benefits offered by this job

Competitive Salary

Unlimited PTO

Flexible working hours

Remote work model

Medical, Dental and Vision Insurance

401K matching

Learning platform access

Employee Assistance Program

Job summary

DTN is seeking a Customer Success Manager to manage a portfolio of Mid-Market agriculture customers and help them achieve measurable business outcomes through adoption of DTN solutions. You will protect and grow recurring revenue while renewals are driven by retention strategies and proactive engagement.

You will be the trusted advisor across the customer lifecycle, overseeing onboarding, usage, reviews, and training initiatives.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• 3+ years in Customer Success, Account Management, or related roles.
• Experience managing recurring revenue relationships.
• Strong communication and relationship-building skills.
• Excellent organizational and time-management abilities.
• Experience using CRM and customer success platforms.

Responsibilities

• Develop understanding of customer objectives and outcomes.
• Maintain customer success plans delivering measurable value.
• Conduct post-onboarding reviews, strategic check-ins, and ongoing engagements.
• Align DTN solutions with customers’ workflows and goals.
• Demonstrate best practices and resources to increase value.
• Monitor usage, health indicators, and engagement metrics.
• Own renewal processes and design renewal strategies.
• Identify cross-sell and expansion opportunities with Sales.
• Coordinate training and enablement initiatives.
• Manage renewal forecasts and account plans.
• Address dissatisfaction and retention risks with action plans.
• Escalate issues with Product, Support, Operations, and Sales.
• Voice customer feedback internally.
• Maintain a large portfolio prioritizing high-value customers.

Skills

Customer Success

Account Management

Relationship Management

Sales

CRM

Communication

Time Management

Education

Bachelor’s degree or equivalent professional experience

Tools

Salesforce

CRM platforms

Job description

DTN is seeking a Customer Success Manager to manage a portfolio of Mid-Market agriculture customers and help them achieve measurable business outcomes through adoption of DTN solutions. You will protect and grow recurring revenue while renewals are driven by retention strategies and proactive engagement.

You will be the trusted advisor across the customer lifecycle, overseeing onboarding, usage, reviews, and training initiatives.